Two stars seems like a negative review, but the message you receive when choosing it is, "Meh. I've experienced better." That phrase describes Firehouse Subs to a T. There is nothing wrong with this restaurant. If you happen to be driving by and you're really hungry, by all means stop by. The service is friendly, it partners with a variety of great Firefighter causes, and the pricing is ok (though Subway skews the pricing model for all sub shops with the $5 campaign). I had an engineer sub, which was a mushroom, swiss, and turkey sandwich. K had an Italian sub of some sort. My main problem is that the restaurant boasts that the meat is steamed for optimal flavor. All it did for me was give me a very soggy sandwich with condensation everywhere. +1 for having a Coke Freestyle machine though - if you haven't tried one of these yet I highly recommend it. So all in all, I wish this place the best but I don't see anything about them that stands out against other superior sandwich shops (Subway for pricing, Jersey Mike's or Jersey Boys' for quality).
(2)
Leigh M.
So, allow me to preface this by saying I'm not a huge sandwich fan, which probably doesn't help. I went to Firehouse today for the first time. My boyfriend had the meatball sub, which he's had before and is quite fond of. I had a soggy, overly-sweet ham and cheese with lots of shredded iceberg lettuce, two tomato slices, and two rings of white onion. My sandwich was bland, yet simultaneously disconcertingly sweet. It just tasted odd. The bottom bun was so soggy it seemed to have gotten wet. Perhaps that's the steaming thing. I won't go back. It just wasn't good enough to bother eating.
(1)
James M.
average sub right there with the other sub shops, subway, good cents, jimmy johns etc. mostly hot subs so prob better during winter! i love spicy so nice to have all the hot sauces there! but end of the day just another sub shop
(3)
Estebam F.
Food is very fresh. 100% better then subway.
(3)
Steve V.
Had to make a run to Lukas Liquor and saw a new sandwich place next door. When the lady behind the counter ask me if i wanted a New York Steamer, I was intrigued, never heard of that one, not what i was thinking but i gave it a try. Turns out its corned beef and pastrami with provolone served warm. Pretty good sandwich, great pickle. Cost about the same as most sub places but the quality is better. Only down side is the staff yells WELCOME TO FIREHOUSE SUBS at every guest as they enter, and the flow could be troublesome when they are busy, you have to go all the way to the back of the store to order then work your way back to the front to sit. The staff is super friendly, polite and efficient, Great addition to my liquor run.
(4)
Brian N.
FAST, friendly service - the Italian is INCREDIBLE!
(5)
Samantha B.
Very good, very fast subs! They have unique options compared to Subway. Definitely a new favorite!
(4)
Jeremy M.
This was my first time here, and I wish there was on of these closer to me. This was very tasty and fair priced. Friendly staff and great service.
(5)
Katie W.
Great place for sub sandwiches. Options for everyone. I'm loving the pork and coleslaw on Hawaiian bread! This location is super busy from about 11:30-1 during the week. It's remarkably clean. They have a few patio seats. It's strange though, there's really no place for only one or two people to sit. You'll end up taking a table for four even if you're alone. That's pretty annoying to people who may come alone or with one other person, especially when the tables are made as a two-top and all shoved together at a minimum of a four-top. I'm not embarrassed to ask if I can scoot a table over, or if someone minds sharing the space...but are most people likely to do this? Nah. I do avoid coming here sometimes during the rush because of this and don't want to stand around holding my sandwich until someone leaves. So please, make some single two-tops available for the days where customers want to eat without talking to or disrupting anyone else.
(3)
Jonathan B.
Hands down the best location in Kansas City area!! Mike and the crew are great and love coming back! Highly recommend coming here over any of the other locations!!
(5)
Sam C.
This is a perfect lunch spot if you're in the area and want something relatively quick, but without sacrificing quality or paying too much. They have anything you could want in a lunch spot: The food is always good--never sloppy or rushed, even during the lunch rush. The line moves quickly--at least when there is a line. I often find myself in there between Noon and 1pm to find a couple people in front of me or no line at all. And the staff is always friendly and direct. Quick enough to know that they care about keeping the line moving, but without being brusque or rude. There are also some other features that I don't typically use, but that might be useful for others--online ordering, and catering if you have a team lunch for which you are responsible for providing food. All in all, you could do a whole lot worse for lunch, and in terms of being easy and inexpensive there aren't many places better in the area.
(4)
Steven G.
Not very flavorful.. I had the turkey and provolone. The ingredients seemed decent quality, and they were heated to perfection, but overall it was bland and run-of-the-mill. It's a step up in price and quality from Subway and Goodcents, but still nothing special. Probably the only reason I would return would be to try the brisket sub. Then again, we have actual BBQ joints for that here in Kansas City.
(2)
Avi M.
I love firehouse! There is no better sub place around, and the environment and workers are equally excellent. I've been coming to firehouse the moment I heard about it, and I've tried multiple things here, always satisfied. Word of advice: Get a hot sub, and eat it there. My favorite is the #10, smoked brisket and cheddar w/ bbq sauce. The choices here are about the most daunting thing, although the employees are happy to help you decide. Basically, you can optimize your sandwich as much you like, including wheat/white bun, what size, extra meat, extra veggies, cheese, etc. Everything is made to order so it will be customized exactly how you want it. There are also a hundred different sauces labeled with how spicy they are. You put the sauce on your own sandwich, so it really is your own unique sandwich. The brownies are actually really good too, and I like that they have coke freestyle (the machine with thousands of different flavors to mix with each soda), and tons (maybe too many...) of chip options. I love the ku/kstate painting, and all the rest of decor too. All in all a very good choice for lunch, with good quality and good customer service. And they're always showing good fire prevention advice, and have something to help someone in need with a donation or a % of profits going towards charity.
(5)
Will T.
Perfect for a wonderful quick lunch. Great sandwiches. SUPER clean. Very nice staff. Would recommend.
(5)
Sarah W.
I had half of he engineer and it was very good. Turkey, Swiss, mushrooms asked for no onion and no mustard. The mushrooms were just okay - not very flavorful. The turkey was very good - cut perfectly. Not too thick not too thin. Melted Swiss on wheat is always good. My mom had the number 5, turkey bacon ranch. It was even better than the engineer.
(3)
LeeAnn W.
My all time favorite place to eat a sandwich! They had these sandwiches at the CCFA walk and I am hooked! They are delicious!
(5)
Babak D.
I had new york and engineer subs before and they were really good. Next time i had number 7 the steak sandwich and had to spit it out, leave hungry and go to somewhere else, just don't order the steak sandwich , rest should be good. PS: Management somehow noticed i didn't like the steak sandwich and gave me a free coupon for next time.
(3)
Nick W.
The food itself is good, and I really like the selection of hot sauces, but if I'm spending 8 to 10 dollars for a sandwich, I want at least a footlong. For the combo, give a smaller drink and a bigger sandwich and I'll give a better rating.
(2)
Kay L.
I'm always on the lookout for a good, fast sub shop near my office, and this one makes the cut quite handily. Easy parking & fast service gets me back to work in plenty of time for that one o'clock meeting my boss insists on scheduling -- or, if the meeting got cancelled, there's a dine-in area that is both roomy & spotless. The theme is completely over the top (everything is red or dalmatian-print; the specialty sandwiches all have names like the "Hook & Ladder"; if you want everything on your sandwich, you order it "fully involved"; &c.) but this is forgivable both because of the founders' family ties and because of the public-safety foundation work that they do. The important thing, though, is the food... a cute theme or a charitable-contributions website won't save you if the food doesn't measure up. Happily, the sandwiches are quite excellent. They steam instead of toasting... it makes a huge difference to the flavor of the meat, rendering everything juicy & flavorful. They pile it on, too, nothing skimpy. The bread is soft but not soggy, and the pickle spear on the side is pretty good too (although it's surely from a jar, I don't think they are making their own pickles.) Haven't tried the hot-sauce bar yet, but just the fact that it stretched over several feet of countertop impressed me.
(4)
Chad B.
My family and I have become sub experts. Mainly because it is about the only fast food you can get that is mildly healthy and actually contains real vegetables. Firehouse actually makes a real good sub, different than all the other places. Most places you can either get them cold or toasted, but Firehouse steams their subs (just the insides, not the bread). That way the insides are warm, the cheese is melted, but your bread stays soft. Good selection of sammy's and the few I have tried I liked. Prices are good and they have one of those Coke machines where you can make a cherry, orange, vanilla, Coke if you are so inclined. They also have a large selection of hot sauces ranging from one that tastes like ketchup to one that will make your mouth feel like you drank directly from a molten volcano.
(4)
Tony K.
Went with some friends. One of them had been there before and liked it. Sandwich was good, not great and price was fair. I'd say pricy, but I tend to shop the $5 foot long and it's 8 Inch but it wasn't a $5 foot long kind of sub. Overall I spent more then I would want on a regular basis even though I ordered a water. Got a sandwich and the chili. Chili was pretty bland, but there were tons of options to "fire" it up. My heat tolerance has risen over time, but I started with a 5 as the common Cholula Mexican hot sauce was a 4. Next was a 7 but didn't seem like much of a difference. Both had little flavor. One had a hint of Chipotle (had that in the title). Next I chose the lowest level of one called pain. 85% pain rated an 8. There was a 90% and 100%. It and Great White Shark Predator hot sauce a 9 both were made with habinaros and had definitely some heat. Was told the shark one was previously a 10. So use the scale as a guideline not a hard scale. Doesn't look like they use any science for their 1-10 scale. It was good, but I wouldn't be a regular. I'd like to try the beef brisket as it looked good as well. Along with a little more costly.
(3)
Mike P.
Firehouse Subs is a Jacksonville, Florida based franchise with over 400 restaurants in 21 states. A relatively small chain compared to Subway with over 34,000 locations and Quiznos with over 4,500 respectively. My first experience was a take out order of a medium Brisket sandwich for $5.79. (USDA Choice beef brisket smoked for 10+ hours, melted cheddar, and special sauces.) I ordered it on wheat and without cheddar. The sandwich was really tasty! I'd like to hear what a K.C. BBQ expert (Clark S.) would think of this sandwich. Nutritional information found here. Read the sodium content at your own risk: firehousesubs.com/App_Th… Bonus points for being able to order online and dining area having a large HD television tuned to ESPN. The Firehouse ordering counter reminds me of a sports' stadium concession stand with the long straight counter. The silver foodservice equipment lined directly behind the counter adds to that effect.
(4)
Stephanie P.
It's been about a year, and I've been back a couple times. Still dependable on the ol meatball sub. I have discovered that it is so much better on white bread than wheat. Yeah I said it. White bread. It's unhealthy, it's loaded with sugar and carbs. It goes straight to your butt. But damn it makes the meatballs even better. Other than that, not much else has changed. In my last review I said I would try something else, but I haven't. What can I say, I finally found a meatball sub worth trying again and again.
(4)
Raven D.
The prices are pretty unfair for what you get. The people preparing the sandwiches weren't wearing hair nets and I was fortunate enough to find a long black hair on my chicken salad sandwich. When I showed it to them, they made me a new one. As if I would want another sandwich after that and didn't offer to refund my money. To me, this is terrible business and very sickening.
(1)
Tiffany V.
Never have had bad service in any kc firehouse location. Love the subs and the variety of available sauces. The newer coke machine is the icing on the cake.
(5)
David T.
Went to Firehouse with a group from work. The concept and decor is cool. It's the typical line up and order type sub joint and they had a decent lunch crowd. The restaurant was clean and orderly, the employees were friendly. Service was above average - they were fairly prompt with the made-to-order sandwich and brought it to the table. The manager (or possibly owner) came to our table and made sure everything was good and cleared some of our garbage. Other pluses: They have all you want to drink cherry limeade on the fountain with fresh limes. They had a couple flat screens with a soccer game playing. There were some specialty condiments available for sale. Their give away plastic fire hats are great for kids (or kids at heart). But here's the issue - for just shy of $9 I got an average 8" turkey sub with mushrooms, chips, and a drink. I didn't see the value in what I ordered over a Subway turkey sandwich that is 4" longer and 15% cheaper.
(2)
Mark D.
Sub shops are a lot alike, but Firehouse is a lot better than Subway, although I prefer some of Planet Sub's offerings better. The Meatball sub is definitely the star, and I highly recommend it. The decor style is very unique, and the staff is pretty friendly.
(4)
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Address :7521 W. 119th St.
Overland Park, KS, 66213
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : Yes Has TV : Yes Waiter Service : No Drive-Thru : No Caters : Yes
Nick L.
Two stars seems like a negative review, but the message you receive when choosing it is, "Meh. I've experienced better." That phrase describes Firehouse Subs to a T. There is nothing wrong with this restaurant. If you happen to be driving by and you're really hungry, by all means stop by. The service is friendly, it partners with a variety of great Firefighter causes, and the pricing is ok (though Subway skews the pricing model for all sub shops with the $5 campaign). I had an engineer sub, which was a mushroom, swiss, and turkey sandwich. K had an Italian sub of some sort. My main problem is that the restaurant boasts that the meat is steamed for optimal flavor. All it did for me was give me a very soggy sandwich with condensation everywhere. +1 for having a Coke Freestyle machine though - if you haven't tried one of these yet I highly recommend it. So all in all, I wish this place the best but I don't see anything about them that stands out against other superior sandwich shops (Subway for pricing, Jersey Mike's or Jersey Boys' for quality).
(2)Leigh M.
So, allow me to preface this by saying I'm not a huge sandwich fan, which probably doesn't help. I went to Firehouse today for the first time. My boyfriend had the meatball sub, which he's had before and is quite fond of. I had a soggy, overly-sweet ham and cheese with lots of shredded iceberg lettuce, two tomato slices, and two rings of white onion. My sandwich was bland, yet simultaneously disconcertingly sweet. It just tasted odd. The bottom bun was so soggy it seemed to have gotten wet. Perhaps that's the steaming thing. I won't go back. It just wasn't good enough to bother eating.
(1)James M.
average sub right there with the other sub shops, subway, good cents, jimmy johns etc. mostly hot subs so prob better during winter! i love spicy so nice to have all the hot sauces there! but end of the day just another sub shop
(3)Estebam F.
Food is very fresh. 100% better then subway.
(3)Steve V.
Had to make a run to Lukas Liquor and saw a new sandwich place next door. When the lady behind the counter ask me if i wanted a New York Steamer, I was intrigued, never heard of that one, not what i was thinking but i gave it a try. Turns out its corned beef and pastrami with provolone served warm. Pretty good sandwich, great pickle. Cost about the same as most sub places but the quality is better. Only down side is the staff yells WELCOME TO FIREHOUSE SUBS at every guest as they enter, and the flow could be troublesome when they are busy, you have to go all the way to the back of the store to order then work your way back to the front to sit. The staff is super friendly, polite and efficient, Great addition to my liquor run.
(4)Brian N.
FAST, friendly service - the Italian is INCREDIBLE!
(5)Samantha B.
Very good, very fast subs! They have unique options compared to Subway. Definitely a new favorite!
(4)Jeremy M.
This was my first time here, and I wish there was on of these closer to me. This was very tasty and fair priced. Friendly staff and great service.
(5)Katie W.
Great place for sub sandwiches. Options for everyone. I'm loving the pork and coleslaw on Hawaiian bread! This location is super busy from about 11:30-1 during the week. It's remarkably clean. They have a few patio seats. It's strange though, there's really no place for only one or two people to sit. You'll end up taking a table for four even if you're alone. That's pretty annoying to people who may come alone or with one other person, especially when the tables are made as a two-top and all shoved together at a minimum of a four-top. I'm not embarrassed to ask if I can scoot a table over, or if someone minds sharing the space...but are most people likely to do this? Nah. I do avoid coming here sometimes during the rush because of this and don't want to stand around holding my sandwich until someone leaves. So please, make some single two-tops available for the days where customers want to eat without talking to or disrupting anyone else.
(3)Jonathan B.
Hands down the best location in Kansas City area!! Mike and the crew are great and love coming back! Highly recommend coming here over any of the other locations!!
(5)Sam C.
This is a perfect lunch spot if you're in the area and want something relatively quick, but without sacrificing quality or paying too much. They have anything you could want in a lunch spot: The food is always good--never sloppy or rushed, even during the lunch rush. The line moves quickly--at least when there is a line. I often find myself in there between Noon and 1pm to find a couple people in front of me or no line at all. And the staff is always friendly and direct. Quick enough to know that they care about keeping the line moving, but without being brusque or rude. There are also some other features that I don't typically use, but that might be useful for others--online ordering, and catering if you have a team lunch for which you are responsible for providing food. All in all, you could do a whole lot worse for lunch, and in terms of being easy and inexpensive there aren't many places better in the area.
(4)Steven G.
Not very flavorful.. I had the turkey and provolone. The ingredients seemed decent quality, and they were heated to perfection, but overall it was bland and run-of-the-mill. It's a step up in price and quality from Subway and Goodcents, but still nothing special. Probably the only reason I would return would be to try the brisket sub. Then again, we have actual BBQ joints for that here in Kansas City.
(2)Avi M.
I love firehouse! There is no better sub place around, and the environment and workers are equally excellent. I've been coming to firehouse the moment I heard about it, and I've tried multiple things here, always satisfied. Word of advice: Get a hot sub, and eat it there. My favorite is the #10, smoked brisket and cheddar w/ bbq sauce. The choices here are about the most daunting thing, although the employees are happy to help you decide. Basically, you can optimize your sandwich as much you like, including wheat/white bun, what size, extra meat, extra veggies, cheese, etc. Everything is made to order so it will be customized exactly how you want it. There are also a hundred different sauces labeled with how spicy they are. You put the sauce on your own sandwich, so it really is your own unique sandwich. The brownies are actually really good too, and I like that they have coke freestyle (the machine with thousands of different flavors to mix with each soda), and tons (maybe too many...) of chip options. I love the ku/kstate painting, and all the rest of decor too. All in all a very good choice for lunch, with good quality and good customer service. And they're always showing good fire prevention advice, and have something to help someone in need with a donation or a % of profits going towards charity.
(5)Will T.
Perfect for a wonderful quick lunch. Great sandwiches. SUPER clean. Very nice staff. Would recommend.
(5)Sarah W.
I had half of he engineer and it was very good. Turkey, Swiss, mushrooms asked for no onion and no mustard. The mushrooms were just okay - not very flavorful. The turkey was very good - cut perfectly. Not too thick not too thin. Melted Swiss on wheat is always good. My mom had the number 5, turkey bacon ranch. It was even better than the engineer.
(3)LeeAnn W.
My all time favorite place to eat a sandwich! They had these sandwiches at the CCFA walk and I am hooked! They are delicious!
(5)Babak D.
I had new york and engineer subs before and they were really good. Next time i had number 7 the steak sandwich and had to spit it out, leave hungry and go to somewhere else, just don't order the steak sandwich , rest should be good. PS: Management somehow noticed i didn't like the steak sandwich and gave me a free coupon for next time.
(3)Nick W.
The food itself is good, and I really like the selection of hot sauces, but if I'm spending 8 to 10 dollars for a sandwich, I want at least a footlong. For the combo, give a smaller drink and a bigger sandwich and I'll give a better rating.
(2)Kay L.
I'm always on the lookout for a good, fast sub shop near my office, and this one makes the cut quite handily. Easy parking & fast service gets me back to work in plenty of time for that one o'clock meeting my boss insists on scheduling -- or, if the meeting got cancelled, there's a dine-in area that is both roomy & spotless. The theme is completely over the top (everything is red or dalmatian-print; the specialty sandwiches all have names like the "Hook & Ladder"; if you want everything on your sandwich, you order it "fully involved"; &c.) but this is forgivable both because of the founders' family ties and because of the public-safety foundation work that they do. The important thing, though, is the food... a cute theme or a charitable-contributions website won't save you if the food doesn't measure up. Happily, the sandwiches are quite excellent. They steam instead of toasting... it makes a huge difference to the flavor of the meat, rendering everything juicy & flavorful. They pile it on, too, nothing skimpy. The bread is soft but not soggy, and the pickle spear on the side is pretty good too (although it's surely from a jar, I don't think they are making their own pickles.) Haven't tried the hot-sauce bar yet, but just the fact that it stretched over several feet of countertop impressed me.
(4)Chad B.
My family and I have become sub experts. Mainly because it is about the only fast food you can get that is mildly healthy and actually contains real vegetables. Firehouse actually makes a real good sub, different than all the other places. Most places you can either get them cold or toasted, but Firehouse steams their subs (just the insides, not the bread). That way the insides are warm, the cheese is melted, but your bread stays soft. Good selection of sammy's and the few I have tried I liked. Prices are good and they have one of those Coke machines where you can make a cherry, orange, vanilla, Coke if you are so inclined. They also have a large selection of hot sauces ranging from one that tastes like ketchup to one that will make your mouth feel like you drank directly from a molten volcano.
(4)Tony K.
Went with some friends. One of them had been there before and liked it. Sandwich was good, not great and price was fair. I'd say pricy, but I tend to shop the $5 foot long and it's 8 Inch but it wasn't a $5 foot long kind of sub. Overall I spent more then I would want on a regular basis even though I ordered a water. Got a sandwich and the chili. Chili was pretty bland, but there were tons of options to "fire" it up. My heat tolerance has risen over time, but I started with a 5 as the common Cholula Mexican hot sauce was a 4. Next was a 7 but didn't seem like much of a difference. Both had little flavor. One had a hint of Chipotle (had that in the title). Next I chose the lowest level of one called pain. 85% pain rated an 8. There was a 90% and 100%. It and Great White Shark Predator hot sauce a 9 both were made with habinaros and had definitely some heat. Was told the shark one was previously a 10. So use the scale as a guideline not a hard scale. Doesn't look like they use any science for their 1-10 scale. It was good, but I wouldn't be a regular. I'd like to try the beef brisket as it looked good as well. Along with a little more costly.
(3)Mike P.
Firehouse Subs is a Jacksonville, Florida based franchise with over 400 restaurants in 21 states. A relatively small chain compared to Subway with over 34,000 locations and Quiznos with over 4,500 respectively. My first experience was a take out order of a medium Brisket sandwich for $5.79. (USDA Choice beef brisket smoked for 10+ hours, melted cheddar, and special sauces.) I ordered it on wheat and without cheddar. The sandwich was really tasty! I'd like to hear what a K.C. BBQ expert (Clark S.) would think of this sandwich. Nutritional information found here. Read the sodium content at your own risk: firehousesubs.com/App_Th… Bonus points for being able to order online and dining area having a large HD television tuned to ESPN. The Firehouse ordering counter reminds me of a sports' stadium concession stand with the long straight counter. The silver foodservice equipment lined directly behind the counter adds to that effect.
(4)Stephanie P.
It's been about a year, and I've been back a couple times. Still dependable on the ol meatball sub. I have discovered that it is so much better on white bread than wheat. Yeah I said it. White bread. It's unhealthy, it's loaded with sugar and carbs. It goes straight to your butt. But damn it makes the meatballs even better. Other than that, not much else has changed. In my last review I said I would try something else, but I haven't. What can I say, I finally found a meatball sub worth trying again and again.
(4)Raven D.
The prices are pretty unfair for what you get. The people preparing the sandwiches weren't wearing hair nets and I was fortunate enough to find a long black hair on my chicken salad sandwich. When I showed it to them, they made me a new one. As if I would want another sandwich after that and didn't offer to refund my money. To me, this is terrible business and very sickening.
(1)Tiffany V.
Never have had bad service in any kc firehouse location. Love the subs and the variety of available sauces. The newer coke machine is the icing on the cake.
(5)David T.
Went to Firehouse with a group from work. The concept and decor is cool. It's the typical line up and order type sub joint and they had a decent lunch crowd. The restaurant was clean and orderly, the employees were friendly. Service was above average - they were fairly prompt with the made-to-order sandwich and brought it to the table. The manager (or possibly owner) came to our table and made sure everything was good and cleared some of our garbage. Other pluses: They have all you want to drink cherry limeade on the fountain with fresh limes. They had a couple flat screens with a soccer game playing. There were some specialty condiments available for sale. Their give away plastic fire hats are great for kids (or kids at heart). But here's the issue - for just shy of $9 I got an average 8" turkey sub with mushrooms, chips, and a drink. I didn't see the value in what I ordered over a Subway turkey sandwich that is 4" longer and 15% cheaper.
(2)Mark D.
Sub shops are a lot alike, but Firehouse is a lot better than Subway, although I prefer some of Planet Sub's offerings better. The Meatball sub is definitely the star, and I highly recommend it. The decor style is very unique, and the staff is pretty friendly.
(4)